About
Code of Ethics, Conduct and Compliance
Ethical principles and rules of conduct that apply to everyone, without distinction, in relationships with clients, suppliers, partners and users.
Principles that guide our conduct
Integrity
Fostering honesty in every relationship.
Commitment
Professionalism and continuous improvement.
Inclusion
Equitable access regardless of gender, race or nationality.
Teamwork
Sharing knowledge across people and teams.
Social and Environmental Responsibility
Environmental compliance and social assistance.
Guidelines
Our guidelines are grounded in fairness, equality, honesty, dignity and respect, rejecting corruption and fully complying with the law. The Ombudsman Channel receives reports with guaranteed confidentiality and anonymity.